Dubai Life

How to file Labour Complaint in Dubai

Dubai is renowned for its strong economy because of the labour laws and if anyone faces any struggles could file a labour complaint in Dubai. This service enables employees to file individual or group grievances against the companies and organisations they work for over working conditions, pay, and labour accommodations, to make sure that security and safety standards are met. This service applies to both employers and employees.

How to file a labour complaint in Dubai?

 The Dubai Police’s official website and Dubai Police app (Play Store & App Store) can be used to file labour complaints. In terms of working conditions, pay, and labour accommodations, residents and visitors of GCC nations as well as UAE citizens are entitled to this service. It includes:

  • Visit the Dubai Police website
  • Under Services, select ‘File a Labour Complaint’
  • Click Access Service
  • Fill in the application with the required details
  • Click Next
  • Submit the request

In the application form, fill in the following details such as the applicant’s Emirates ID number, valid email ID, mobile number, and company details along with the complaint details. This information is necessary for registering the labour complaint.

Service channels 

To access the service, there are other methods or channels including the Dubai Police website, Dubai Police App, Smart Police Stations (SPS), Call Center 901, General Department of Human Rights and Labour scan.

This service is available 24/7 in the SPS while the General Department of Human Rights is open from 7:30 am- 7:00 pm. The case of the Service office in Al Quoz Industrial is also similar with the availability of 7:30 am- 7:00 pm.

Reasons for Labour Complaint

The main reasons to file the complaint are:

  • Dismissed without prior notice or unfairly
  • Salary is delayed or unpaid
  • Annual and public leaves are not provided
  • Overtime work without payment
  • If the employer holds your passport and asks to pay your employment visa costs
  • Maternity leave is not given to pregnant women
  • Unsecure and risky working environment

How to file a labour complaint in UAE?

In UAE, one could file labour complaints mainly through the Ministry of Human Resources and Emiratisation website (MOHRE). Along with that one could use the MOHRE app (App Store & Play Store), MOHRE call centre and service centres. Employees can register complaints with the MOHRE, which can resolve conflicts through mediation or by referring them to the labour courts.

You could visit the nearest TASHEEL service centre with all the required details and submit a request. Through the MOHRE call centres, one could contact the administration in charge and the representative will address the complaint and take the action.

Service Charges

There is no charge for the service, and no documentation is needed to file a labour complaint. According to the website, this is done to guarantee that all security and safety regulations are satisfied. 

The service is provided in collaboration with the Ministry of Human Resources and Emiratization (MoHRE), Dubai Courts, and the Public Prosecution and takes about five minutes only. In the event of any dispute with the employer, workers in Dubai have access to legal protection. Labour courts are established under the law, and they are in charge of settling conflicts between employers and employees.

If an employer or employee faces any kind of difficulty in their field of work against the labour laws, they could file a labour complaint. It is achieved through several online portals that help to make the process simple. Without any trouble, people could submit the request and within 1-2 working days, it will be processed and addressed.

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